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Returns & Exchanges
We want you to love your transformation. If your costume doesn't fit or arrives damaged, you may return it within 14 days of delivery in its original, unworn condition.
1
Initiate Request
Contact our support team with your order number and photos of the item/packaging.
2
Approval & Label
Once approved, you will receive a Return Merchandise Authorization (RMA) and shipping instructions.
3
Package Item
Place the costume back in its original packaging with all tags attached and include the RMA slip.
4
Refund Processing
After we inspect the return, your refund or exchange will be processed within 5-7 business days.
📅
30-Day Window
Return within 30 days of delivery
📦
Free Returns
Prepaid shipping label provided
💳
Fast Refunds
5-7 business days processing